Write to us about anything on the shelves — a novel you half remember, a gift you need by Friday, a parcel that has gone quiet. A person who has read the book will answer you, usually within one working day.
hello@novel.lovable.wordvibe.io
No forms to fight through, no bots. Just a bookseller with a stack of reading behind them. Prefer a form? Write to us.
Every message lands in a real inbox and is read by someone who works with the shelves every day. Whichever address fits, use it — it gets to the right desk faster.
Questions about an order, a title, a gift, or the shop in general. If you are not sure which address to use, start here.
Tracking, a delivery that has gone quiet, a change of address, or a return you would like to start.
Tell us what you have loved and we will write back with suggestions chosen by hand, not by algorithm.
Joining, meeting dates, the current pick, or a title you would like the club to read next.
A person who has read the book will answer — usually within one working day, Monday to Friday.
Tell us the last three novels you loved and one you hated. We reply with three suggestions, chosen by a person who has read all four of the books you named. No charge, no sign-up, no algorithm.
Three novels you loved, and one you could not finish. The one you hated tells us more than the three you loved, so please be honest about it.
A line or two on each is plenty. If you know why a book worked for you — the voice, the pace, the ending — say so, and we can aim closer.
“I loved Gilead by Marilynne Robinson, Never Let Me Go by Kazuo Ishiguro, and Piranesi by Susanna Clarke. I hated The Goldfinch — too long, and I never believed the narrator. I like quiet books with a slow reveal.”
Send yours to recommend@novel.lovable.wordvibe.io and we will write back with three titles, each with a sentence on why it might suit you.
Four questions come up more than any others. If yours is one of them, the answer is below — no need to wait for a reply.
We dispatch within one working day of your order, and shipping is free on orders over $35. You will get a confirmation email the moment it leaves the shelves. If a week has passed and nothing has arrived, write to orders@novel.lovable.wordvibe.io with your order number and we will chase it for you.
Yes — 30 days, even if you have read it. We would rather a book find the right reader than sit unopened on a shelf. Tell us the order number and whether you would like a refund or an exchange, and we will send you the return details.
Yes, we ship worldwide. The cost is quoted at checkout once you enter your country, so there are no surprises after you pay. Delivery times outside the United States vary by destination and are shown alongside the quote.
Yes. If a novel is in print, we can usually get it to you in about two weeks. Send the title and author to orders@novel.lovable.wordvibe.io and we will confirm the price and the date before you commit to anything.
Still unsure about something? Write to us — a person who has read the book will answer, usually within one working day.
We are a small shop with a short shelf, so we read everything that arrives. Send review copies and pitches to hello@novel.lovable.wordvibe.io and a person who has read the book will answer, usually within one working day.
What we do not do: we do not take payment for listings, sponsored placements or featured spots. Every novel on the shelves is there because we chose it, and the same is true of the ones we pass on. A pitch that arrives with an invoice attached will be politely returned.
Review copies are welcome and are never sold on. If you would like one back, say so in your email and we will post it to you.
And if you would simply like to see what we have chosen this season, the shelves are open.